As I See It

John Cooper shares his insights on ink and toner printing
Who are Your Buyers and Your Suppliers and Who are You?

Who are Your Buyers and Your Suppliers and Who are You?

Ben T Chen reminds us of the golden days of yesteryear when we enjoyed huge margins, easy profits, and thousands of new customers - but now we have to live in the “new reality”
Is All Fair in Love and War - Firmware Updates, Christian Pepper

Is All Fair in Love and War – Firmware Updates

Industry thought leader Christian Pepper warns the printer OEMs they are going too far in their battle against Aftermarket competition.
Sourcing Quality Products at the Right Price in China

Sourcing Quality Products at the Right Price in China

Ben T Chen argues most buyers do not know the characteristics or properties of the products they need, with the exception of the price.
You Cannot Always Blame the Pandemic

You Cannot Always Blame the Pandemic

Ben T Chen argues that many are quick to blame others when things go wrong, rather than confronting the truth they themselves caused the demise due to a lack of integrity and professionalism.
337 Investigations

How 337 Investigations Defined an Industry

As of June 2021, there have been 17 investigations in the printing consumables industry over 15 years with nine ending up with General Exclusion Orders, according to patent attorney Helen Duan.
A Tale of Two Suppliers: Quality vs Price Dennis Haines

A Tale of Two Suppliers: Quality vs Price

I was so brutally honest about our strengths and weaknesses my nickname became “Honest Den." And it stuck. And I have lots of stories to tell.
Toner Ink News: events trends and key updates

Toner Ink News: events trends and key updates

John Cooper writes his final column after 38 years as an editor and 46 in the imaging equipment and supplies industry.
Toner Ink News: cancelled events and the best printers

Toner Ink News: cancelled events and the best printers

BestReviews provided their view of the best laser printers, HP will launch its Enterprise 400 series printers in December and Epson intends to disrupt the office printing market...again.
Toner Ink News: OKI Quits and Xerox Looks to China

Toner Ink News: OKI Quits and Xerox Looks to China

As of March 31, 2021, OKI will discontinue selling its LED-based printers in North, Central and South America after holding a special place in the market with reasonably priced A3 page sizes.
Toner Ink News August 2020: XEROX Uses Newbuilds

Toner Ink News: XEROX Uses Newbuilds

This is not Xerox’s first venture into aftermarket supplies as it had previously developed and produced certain conventional and chemical toners for competitor printers

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