Blogs

You've read the news, now here are the views... from the industry's top thought leaders.
Can the Chinese Really Deliver What the Rest of Us Want?

Can the Chinese Really Deliver What the Rest of Us Want?

China was once a world leader in science and technology and is known for the Four Great Inventions. So, what happened? Did this ability to innovate and disrupt the status quo disappear?
Mark Dawson Your Brand Acts as an Influence of Choice

Your Brand Acts as an Influence of Choice

Even in the global imaging supplies market the OEMs still control the lion’s share of brand influence.
Selling the Same Cartridge With a Huge Price Difference

Selling the Same Cartridge With a Huge Price Difference

James Douglas says customers expect to pay less online but are happy to pay a little extra for in-store service, but when the online price is 1/3 of your price for the same product, your sales and reputation are at risk.
Darren Turner The Matteo Ricci Strategy to Find Middle Ground

The Matteo Ricci Strategy to Find Middle Ground

Darren Turner says Ricci's strategy to create middle ground even when there was no demand for his product can teach us something about how to be successful in business.
Getting the Price + Quality Formula Right

Getting the Price + Quality Formula Right

Steve Weedon shares the story of Gerald Ratner who lost $1B in 10 seconds and asks if cartridge retailers are getting the Price, Quality and Value equation right in their businesses.
Using Chip Technology to Control Consumer Choice David Gibbons rtmworld

Using Chip Technology to Control Consumer Choice

The OEMs are digging deeper to find ways to discredit the aftermarket and win a bigger slice of the market. HP now claims aftermarket cartridge chips may be a gateway for hackers. Really? Come on.
Staff Confidence is the Key to Business Success

Staff Confidence is the Key to Business Success

Many suppliers employ sales staff who speak polite English but have no idea about the company or its products and assume you want a cheaper price than what you paid last time. "Doom," says Stuart Lacey.
A Tale of Two Suppliers: Quality vs Price Dennis Haines

A Tale of Two Suppliers: Quality vs Price

I was so brutally honest about our strengths and weaknesses my nickname became “Honest Den." And it stuck. And I have lots of stories to tell.
The HP Trojan Horse to Capture Your Customers

The HP Trojan Horse to Capture Your Customers

Controversial industry commentator Ray Stasieczko has just figured the HP A3 devices sitting in your customers' offices may very well be sharing data with the OEM that could end up disrupting your business.
Short term gain for long term pain

Short Term Gain for Long Term Pain

James Douglas says, "Cut the bull. It’s just us talking here. Be honest about your business and the way you make decisions. Are you just 'talking the talk' or are you 'walking the walk' when it comes to quality products?"

As I See It

Berto

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End of the Day with Ray

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Judge's Ruling

Just A Minute

Keeping Up

Latin Letters

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Out of Africa

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Realizing Russia

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