Seeing red or is that purple? Berto’s printer needs adjusting

Seeing red or is that purple? Berto’s printer needs adjusting

None of us likes poor service. Whether it’s your motor vehicle or your office printer, we expect it to function perfectly after the technician has completed his/her work. A poor customer service experience is always the result of a failure to meet expectations. When you fail to meet a customer’s expectation, they are more likely to choose to take their business elsewhere. Evidently, there will always be small mistakes that occur and certain customers that you may not be able to satisfy.

Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers’ issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

Poor customer service will hurt any business. When customers do not feel valued, it makes it much easier for them to take their business elsewhere. Understanding the consequences of poor customer service is essential to delivering high-quality service. This article will outline what constitutes poor customer service and what effects poor service can have.

A poor customer service experience is always the result of a failure to meet expectations. When you fail to meet a customer’s expectation, they are more likely to choose to take their business elsewhere. Evidently, there will always be small mistakes that occur and certain customers that you may not be able to satisfy.

Here are a few examples of universally unacceptable poor customer service:

Bad attention to detail
Representing your company with a lack of knowledge or policy
Unprofessional or impersonal conduct
Failure to respond within an appropriate time
Identifying but leaving a complaint unresolved
Unfulfilled promises

Berto #60: February 5, 2018: Seeing red or is that purple? Berto’s printer needs adjusting

What is your response to this month’s Berto cartoon? Please add your comments

Last month’s Berto cartoon: Civil War for the Aftermarket – Berto gets into the ring

Who is Berto? And where can you can see more of his work?  Click here.