Zhono Guide to Address Cartridge Chip Installation Issues

Zhono Guide to Address Cartridge Chip Installation Issues

This guide outlines a solution to a common problem when incorrect chip installation triggers error prompts. Additionally, it provides general tips for handling color chips across various copier brands. Read this article or watch Zhono’s official article to learn more.

Background

A customer reported that their printer displayed an error message when replacing a color chip on HP W2080A cartridges. Upon investigation, the following was discovered:

• The cartridges had mismatched chips: the Yellow (Y) chip was installed on the Cyan (C) cartridge, and the Cyan chip was on the Yellow cartridge. Despite this misplacement, the printer initially functioned.
• When a new Yellow chip was installed on the Y cartridge, the printer had two Y chips, which triggered an error.

Solution

To avoid errors, ensure that chips match the correct toner cartridge color. Use the etched lettering on chips as a guide:

• HP Chips: These use numeric identifiers (0/1/2/3) to distinguish colors.
• Zhono Chips: The K/C/M/Y lettering indicates the corresponding colors: Black, Cyan, Magenta, and Yellow.

Chip Installation Across Copier Brands

For some brands, including Xerox, Konica Minolta, Kyocera, Ricoh, Pantum and Lexmar, copiers do not require the chip color to correspond with the toner cartridge color. Installing any set of four K/C/M/Y chips on any cartridges enables proper operation. Examples include:

• Xerox CP105/C310 series
• HP 118A series
• Samsung 404 series
• Dell 2825 series

For these models, chip misplacement does not impact functionality.

Other brands, including Samsung, Toshiba, Sharp, HP, and Canon, copier brands require precise color-to-chip correspondence. Installing a mismatched chip will trigger an error. Examples include:

• HP CF400/500 series
• Canon 045/046 series
• Brother TN227/821 series
• Lexmark CS820 series
• OKI C811/910 series

Zhono chips are designed for reliability and compatibility. For product inquiries or technical support, email info@zhono.com.

About Zhono

Guangzhou Zhono Microelectronics Co., Ltd., known worldwide as ‘Zhono’, is a leading chip supplier in the printing industry. Established in 2013, Zhono specializes in the R&D, design, production, and sales of printing chips. Its chips supply fields including office printing, consumables, authentication, and other related industries. Zhono has established R&D centers in Guangzhou, Shenzhen, and Xi’an in China, and operates branches in the United States and Europe, offering a worldwide sales channel.

As an independent chip supplier, Zhono highly values technological innovation, intellectual property, and environmental sustainability. Zhono has obtained hundreds of intellectual property achievements, including patented technology products and invention patents. Zhono has also successfully passed numerous ISO certifications and environmental conservation certifications. The quality of Zhono’s products and technologies are widely recognized by thousands of their international customers.

Becoming the world’s leading technology-riven company is Zhono’s vision, and ‘imaging a better world’ is its mission. Zhonowill continue enacting business practice with integrity, professionalism, innovation and a strict determination to provide high quality products and better services and solutions for customers in the printing industry.

Related:

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• Zhono Releases First-to-Market Chips for Fujifilm C2567 Series
• Zhono Adds 4 Products to Chip Portfolio in October
• Zhono Rolls Out 4 Compatible Chips in September
• Zhono Provides Autocalibration Guide for HP W9050A Chips

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